Regarding the extension of the state of emergency until the end of September
Due to the extension of the state of emergency until September 30th, ticket sales for performances held during this period will be as follows.
■Solo performance
-September 19th Kobaken World Vol.28(Suntory Hall): As the current attendance rate exceeds 50% capacity, new sales will be suspended from September 13th. Tickets purchased up to that point will remain valid.
-September 21st Special Concert(Suntory Hall/Live streaming available): Tickets will be sold out if the capacity exceeds 50% after September 13th.
*We will stop selling new tickets as attendance is expected to exceed 50% capacity on September 14th. Tickets purchased up to that point will remain valid. (Added September 14th)
-September 25th: 370th Yokohama Regular Concert(Kanagawa Prefectural Hall): Tickets will be sold out if the capacity exceeds 50% after September 13th.
We will continue to take thorough measures to prevent infections during the event, so please be sure to read the following before attending."We ask for your understanding and cooperation in taking measures against COVID-19"Please take a look and we appreciate your cooperation.
If there are any new requests from the government or local governments, the policy may be subject to change. Please check our website for the latest information.
In addition, infectious disease prevention measuresTo customers who wish to refrain from visiting:If this applies to you or if you decide not to attend to prevent infection, we will refund the ticket price.
[Refund procedure]
If you would like a refund, we will refund the ticket price by bank transfer.
Please send ① your ticket (tickets with torn stubs are invalid) and ②③ to the Japan Philharmonic Service Center. (Please note that you will be responsible for shipping and bank transfer fees.)
①Ticket
② A document clearly stating the bank account to which the funds will be transferred (financial institution name, branch name, branch number, account type (regular, current, etc.), account number, account holder name (kana))
③ A document clearly stating the purchaser's name, address, and contact phone number
Address: Japan Philharmonic Orchestra Service Center, 1-6-1 Umesato, Suginami-ku, Tokyo 166-0011
If you have any questions, please contact the Japan Philharmonic Service Center at 03-5378-5911 (weekdays 11:00-15:00), or
order-ticket@japanphil.or.jp Please contact
*When contacting us by email, please include the following information: 1) performance date, 2) purchaser's name, and 3) a phone number where you can be contacted.
[Refund acceptance period]
Until February 2021, 10
■ Co-sponsored performances
-September 17th 127th Saitama Regular Concert: Sales have ended. For refunds etc.HERE.
-September 24th Suginami Public Hall Series No. 3: Please contact Suginami Public Hall. *Tickets are not available at the Japan Philharmonic Orchestra.
-September 27th Special Afternoon Vol.17(Live streaming available): Tickets will be sold out if the capacity exceeds 50% after September 13th. Customers who purchased tickets through the Japan Philharmonic or e+ should follow the refund procedure above.
In addition, we will continue to shorten our business hours as follows:
[Service Center Business Hours]
Reduced hours: Weekdays 11:00 AM - 3:00 PM
[Japan Philharmonic Office Business Hours]
Reduced hours: Weekdays 11:00 AM - 5:00 PM
We apologize for any inconvenience this may cause and appreciate your understanding.
*Please note that it may take some time to respond to inquiries made via email or form.
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