Regarding our response to the recent state of emergency declaration (additional information regarding the June performances)

6月20日までの緊急事態宣言延長を受けまして、6月7日とっておきアフタヌーンVol.16（サントリーホール）、6月11日・12日第731回東京Subscription Concert（サントリーホール）につきましては、いずれも収容率50％を越えた時点で販売を終了いたします（6月12日につきましては現時点で入場者数が収容率50％を超えているため新規販売を停止いたします）。

We will continue to take thorough measures to prevent infections during the event, so please be sure to read the following before attending."We ask for your understanding and cooperation in taking measures against COVID-19"Please take a look and we appreciate your cooperation.

If there are any new requests from the government or local governments, the policy may be subject to change. Please check our website for the latest information.

In addition, infectious disease prevention measuresTo customers who wish to refrain from visiting:If this applies to you or if you decide not to attend to prevent infection, we will refund the ticket price.

[Refund procedure]
If you would like a refund, we will refund the ticket price by bank transfer.
Please send ① your ticket (ticket stubs are invalid) and ②③ to the Japan Philharmonic Service Center (shipping costs will be borne by you).
　*If you purchased your 6/7 Special Afternoon ticket at the Suntory Hall Ticket Center, please contact Suntory Hall.

①Ticket
② A document clearly stating the bank account to which the funds will be transferred (financial institution name, branch name, branch number, account type (regular, current, etc.), account number, account holder name (kana))
③ A document clearly stating the purchaser's name, address, and contact phone number

Address: Japan Philharmonic Orchestra Service Center, 1-6-1 Umesato, Suginami-ku, Tokyo 166-0011

If you have any questions, please contact the Japan Philharmonic Service Center at 03-5378-5911 (weekdays 11:00-15:00), or
order-ticket@japanphil.or.jp Please contact
*When contacting us by email, please include the following information: 1) performance date, 2) purchaser's name, and 3) a phone number where you can be contacted.

[Refund acceptance period]
Until June 20, 2021 (June performance)

In addition, we will continue to shorten our business hours as follows:

[Service Center Business Hours] *From April 27th
Reduced hours: Weekdays 11:00 AM - 3:00 PM

[Japan Philharmonic Office Business Hours] *From April 27th
Reduced hours: Weekdays 11:00 AM - 5:00 PM
　
We apologize for any inconvenience this may cause and appreciate your understanding.
　*Please note that it may take some time to respond to inquiries made via email or form.

October 30th update

Following the easing of the state of emergency declaration request for business closures announced on May 7th,May 21st: 368th Yokohama Regular Concert (Muza Kawasaki),May 23rd: 392nd Masterpiece Concert (Suntory Hall),May 28th and 29th: 730th Tokyo Regular Concert (Suntory Hall)The event will be held as scheduled.
We will continue to take thorough measures to prevent infections during the event, so please be sure to read the following before attending."We ask for your understanding and cooperation in taking measures against COVID-19"Please take a look and we appreciate your cooperation.

For the 392nd Masterpiece Concert on May 23rd, some seats will be available for sale as checkerboard seats (with spaces left, right, and front).HEREPlease look.

For all of the above Suntory Hall performances, sales will close once capacity exceeds 50% (new sales will be suspended for May 29th as attendance currently exceeds 50% capacity).
The May 21st performance at Muza Kawasaki Symphony Hall will be held as usual as it is not subject to admission restrictions.

If there are any new requests from the government or local governments, the policy may be subject to change. Please check our website for the latest information.

Address: Japan Philharmonic Orchestra Service Center, 1-6-1 Umesato, Suginami-ku, Tokyo 166-0011

[Refund acceptance period]
Until June 10, 2021 (June performance)

Added on March 5

The government has issued a state of emergency declaration, and due to the emergency measures taken by the Tokyo Metropolitan Government, concerts and other events have been requested to be canceled, postponed, or held without an audience until May 11th.
We are currently reviewing our sponsored performances during this period. We have temporarily suspended ticket sales for the May 8th performance. (The cancellation has been decided. Updated April 28th.)
In addition, we have been informed by the organizers that the following two performances that we were scheduled to appear in will be postponed. Please contact the organizers for more information.

[Performance Postponed Again] Tchaikovsky Complete Symphony Cycle in Celebration of Kenichiro Kobayashi's 80th Birthday (Kanju) and the 180th Anniversary of Tchaikovsky's Birth C Pro (April 27th)
[Postponed] Disney Fantasia Concert 2021(4/29)

On sale from April 27th5/21 368th Yokohama Regular Concert,5/23 392nd Classic Concert,June 5th and 28,29th, 730st Tokyo Regular Concert,June 6th and 11,12th, 731st Tokyo Regular ConcertIt will be released as scheduled.

For the latest information, please check the latest news on our official website (https://japanphil.or.jp/japanphil_wp/).

Regarding our response to the recent state of emergency declaration (additional information regarding the June performances)

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