Notice from the Service Center <Refund Completion Notification/Change in Business Hours>
The Japan Philharmonic Service Center (TEL: 03-5378-5911) is open for business.11/1For the time being,Weekdays 11:00-17:00时.
Due to the current spread of COVID-19, we are not currently selling tickets at our office.
For ticket purchases and inquiries, please use telephone, email, or Japan Philharmonic e-Ticket♪.
We apologize for any inconvenience this may cause and appreciate your understanding and cooperation.
【inquiry】
TEL：03-5378-5911
MAIL：order-ticket@japanphil.or.jp
<Announcement of June 29, 2021>
Refunds for the two canceled performances, Tohoku Dream Project 2021 Fun Orchestra in Fukushima on Saturday, August 21st, and Summer Vacation Concert 2021 Kyoto on Sunday, August 29th, have been completed as of October 29th.
If you are unable to confirm your payment, please contact the Japan Phil Service Center.
If you have applied through a company other than the Japan Philharmonic Orchestra, please contact the relevant organization.
<Announcement of June 10, 2021>
Regarding the extension of the state of emergency until the end of September
https://japanphil.or.jp/japanphil_wp/orchestra/news/24827
<Announcement of June 18, 2021>
Response to the extension of the state of emergency in August and September
https://japanphil.or.jp/japanphil_wp/orchestra/news/24767
<Announcement of June 17, 2021>
The organizers have announced the following regarding the postponed performance and refunds.
Please also see below for ticket applications for the postponed June 6th performance (on sale from May 18th). (The Japan Philharmonic Orchestra will not be selling tickets for the June 6th performance.)
https://kobaken80thmusicfes.com
[For those who purchased a single ticket for the Japan Philharmonic Orchestra]
The Japan Philharmonic will refund the ticket price.
Refund instructions will be sent to you shortly, so please check the contents and proceed with the procedure.
[For those who purchased a set ticket for the Japan Philharmonic Orchestra and wish to transfer to the June 6th performance]
Please contact the Executive Committee Secretariat by the performance date on June 6th. Phone: 03-6721-1792 (weekdays 10:00-17:00)
[For those who purchased a set ticket for the Japan Philharmonic Orchestra and would like a refund]
払戻期間内（5/15～6/30）に実行委員会事務局にお問い合わせください。電話 03-6721-1792（平日10:00～17:00）
Below are sample tickets purchased from the Japan Philharmonic.
If your ticket does not match the one shown below, it means that your ticket was purchased outside of the Japan Philharmonic Orchestra. Please confirm this and then apply for a refund at the place of purchase.
<Announcement of June 26, 2021>
Regarding our response to the recent state of emergency declaration
https://japanphil.or.jp/japanphil_wp/orchestra/news/24596
<Announcement of June 7, 2021>
To all Tokyo Regular Annual P Seat Members
Seating information for the 729th Regular Concert on April 23rd and 24th was sent out on April 6th.
Once you receive it, please check the contents and return it.
We apologize for the inconvenience, but thank you for your cooperation.
<Announcement of June 2, 2021>
●About refunds
For ticket refund requests submitted to the Japan Philharmonic Service Center (for performances held from January to March under the state of emergency, and the cancelled January 23rd Kobaken World in Kyoto), refunds are scheduled to be sent to your designated account in March.
We sincerely apologize for keeping you waiting.
<Announcement of June 24, 2021>
To all Tokyo and Yokohama regular members
We will send you tickets for all five performances from March to July 2021 together.
*For those of you sitting near the front row on the first floor and in P Block at Suntory Hall,
We will only be sending tickets for the March performances. Thank you for your understanding.
●Tokyo Regular Concert: Shipment is scheduled for February 24th-25th.
●Yokohama Regular Concert: Shipment is scheduled for February 22nd-24th.
<Announcement of June 11, 2020>
To everyone who applied for tickets to the Ninth Special Concert at the Service Center:
Thank you for your application.
Tickets for the special concert of the Ninth Symphony on December 20th were sent out on December 10th.
Tickets for concerts other than those listed above will be sent out sequentially from December 14th along with flyers currently being created.
We apologize for the wait, but please wait a little longer until your order arrives.
<Announcement of June 7, 2020>
●Tickets for our regular members for the Yokohama Regular Concert on Saturday, December 19th have been shipped out as of Monday, December 7th.
Please wait a while until your ticket arrives.
●Tickets for regular members of the Yokohama Regular Concert (Kanagawa Prefectural Hall) on Saturday, January 9th are
We plan to ship around December 21st. We apologize for the wait and appreciate your understanding.
<Announcement of June 25, 2020>
To everyone who applied for tickets to the Ninth Special Concert by fax:
Thank you for your application.
We will send you a convenience store transfer form by mail after December, so please wait for a while.
Once you receive it, please make the payment by the due date.
After payment is confirmed, the tickets will be sent to you by the Japan Philharmonic.
<Announcement of June 2, 2020>
●Tickets for regular members for the Tokyo regular concerts on November 20th (Friday) and 21st (Saturday), and December 11th (Friday) and 12th (Saturday) were shipped out on October 30th (Friday).
Please wait a while until your ticket arrives.
<Announcement of June 9, 2020>
●Tickets for regular members for the Yokohama regular concerts on October 17th and November 28th were sent out on Friday, October 9th.
Please wait a while until your ticket arrives.
<Announcement of June 6, 2020>
●Tickets for regular members for the Tokyo regular concert on Friday, October 9th and Saturday, October 10th have been shipped as of Monday, October 5th.
Please wait a little while for your tickets to arrive. We apologize for sending them out so close to the performance date.
<Announcement of June 3, 2020>
●Refunds for tickets up to the first half of June and for the summer vacation concert have ended.
●Refunds for the April 29th, June 21st, and July regular concerts are scheduled to be made in mid to late September.
https://japanphil.or.jp/japanphil_wp/orchestra/news/24323
●Tickets that comply with the guidelines for the 360th Yokohama Regular Concert on September 26th are:Starting from the second week of SeptemberI will send it.
<Announcement of June 3, 2020>
Ticket sales scheduled for May through July have been postponed. New ticket sales dates will be announced on this website as soon as they are decided.
To customers who purchased tickets for the cancelled performances at the Japan Philharmonic Service Center
●Refunds for the March performances are scheduled to be transferred in June.
●In addition, refunds for performances from April to August will be made by bank transfer around mid-August.
[Other ticket inquiries]
Q: After purchasing tickets through Japan Philharmonic e-Ticket♪, I cannot get them at 7-Eleven.
A: If you pay by credit card, tickets will be issued four days after the purchase date. Please check the ticket issuance start date in the reservation confirmation email sent when your reservation is completed.
Q: I purchased tickets through Japan Philharmonic e-Ticket♪, but I can no longer attend, so I would like to cancel.
A: Cancellations or changes cannot be made after your application has been submitted.
