About the Japan Philharmonic

Notation based on the Act on Specified Commercial Transactions

Product seller

Japan Philharmonic Orchestra (Public Interest Incorporated Foundation)
Chairman: Toshikuni Hirai
Address: 1-6-1 Umesato, Suginami-ku, Tokyo 166-0011
Phone Number:03-5378-6311
E-mail:order-ticket@japanphil.or.jp

Site name

Japan Philharmonic e-ticket ♪

How to order

Apply via the website

Sales price

Tickets will be posted for each performance and seat. (Prices shown include tax.)

Rates for Non-product Price Required

The following handling fees (tax included) will be borne by the customer.

  • If paying by credit card: 132 yen x number of tickets
  • When paying at FamilyMart: 275 yen x number of tickets

Number of reservations available

Each person can purchase up to 6 tickets per performance.

Payment Method

Payment by credit card [Payment at time of reservation] (Available credit cards: VISA, MasterCard, Diners, AMEX, JCB)
Payment via FamilyMart [Payment at the same time as ticket issuance]
*Payment methods may be limited immediately before the performance.

Ticket delivery method

Tickets will be issued at FamilyMart stores during the ticket collection period.
*The delivery method may vary depending on the performance.

Ticket collection period

Changes or cancellations cannot be made after ticket reservations have been made.

Refunds due to performance cancellations, etc.

In the event of a performance being cancelled due to force majeure, customers who have booked tickets through Japan Philharmonic e-Tickets♪ will be
In accordance with the organizer's decision, refunds will be made at the Japan Philharmonic Service Center within the specified period.
However, in this case, if the ticket is damaged, lost, or so soiled that it is difficult to identify, no refunds will be given.
Please note that only the ticket price will be refunded, and it may take up to one month for the refund to be processed.
Details of the cancellation of the performance will be sent to your registered contact information via email as soon as it is decided.

  • Application period: Varies depending on the performance. (Must arrive by the specified period)
  • Refund method: Please clearly state the bank account number to which the refund should be made and return the ticket to the address below.
    166-0011
    1-6-1 Umezato, Suginami-ku, Tokyo
    Japan Phil Service Center
  • Once the procedure is complete, we will transfer the funds to your designated bank account.
    (It may take about a month.)